The SeePoint Help Desk is the first point of contact for all customer issues. The Help Desk provides technical support services online, via email and telephone from 7am to 5pm (PST). Our extensive knowledge base and experience allows us to quickly diagnose many issues that may arise and determine the quickest route to resolution, minimizing potential downtime for SeePoint kiosks, digital signage and other computer systems. Additional and expanded support options are also available as well as Remote Management monitoring.

By providing our Help Desk with the unit's serial number (located on the back of every unit), our technicians will immediately know the type of system, configuration, installed peripherals, delivered software and warranty program associated with the product. All this information is readily accessed through SeePoint's Customer Support module within our Enterprise Resource Management system (ERM).

While most issues can be resolved by phone with our expert technicians, if your kiosk does need repairs, depending upon the model type, an RMA will be issued to return the unit to our factory or we will send the parts and a technician to your site and perform the necessary changes.