The SeePoint Help Desk is the first point of contact for all customer issues. The Help Desk provides technical support services online, via email and telephone from 7am to 5pm (PST). Our extensive knowledge base and experience allows us to quickly diagnose many issues that may arise and determine the quickest route to resolution, minimizing potential downtime for SeePoint kiosks, digital signage and other computer systems. Additional and expanded support options are also available as well as Remote Management monitoring.
While most issues can be resolved by phone with our expert technicians, if your kiosk does need repairs, depending upon the model type, an RMA will be issued to return the unit to our factory or we will send the parts and a technician to your site and perform the necessary changes.
With our 3,500 certified technicians nationwide, our same-day support and kiosk diagnostic programs are some of the best in the industry. We
have a proven track record of supporting critical nationwide deployments.
SeePoint will also repair out of warranty systems and will coordinate with end user locations or any third party suppliers to make sure each warranty request is handled professionally and quickly.
A 1 YEAR WARRANTY INCLUDES: